When data speaks, he listens. 🔴New podcast with Kevin Daly
In this episode, we’re joined by the founder of Value Ad and the creator of Bestpair, Kevin Daly for a practical and earnest discussion on data-driven results and a magical mix of client, product and agent. With a diverse and complex set of roles in his background, Kevin has combined his experience in sales management and insurance to create a data service that is benefiting the performance of companies all around.
Listen in and learn more about the goals and proper use of data modeling, how to leverage data and fight agent attrition in contact centers, Kevin’s leadership advice and much more!
In this podcast we discuss:
· Data modeling and its application to contact centers
·   From call center agent allocation to fighting agent attrition
·   The magic of data scoring and allocating: how does it work exactly
·   Working with people requires ever-changing data models
·   Leveraging data to refine the business and conversations
·   The primary goal of data modeling
·   The most meaningful way to succeed is to help other people succeed
Listen to the entire episode here:Â https://bit.ly/3LRYg8q
#datamodeling #contactcenters #dataanalytics